HelpDesk Computer Support from Avatava

Help Desk Solutions from Avatava

Networking Solutions from Avatava include setting up your servers and workstations for remote administration and repair, we can even install your network remotely.
We can also help you get your servers and workstations in good working order, design and implement data backup systems, set up reliable spam-free email service and much more.

Guaranteed Diagnosis $79 for PCs or $139 for Servers

Phone Consultation $39 for up to 30 minutes with an expert

Remote Administration $20 per session, max $100/month

Email Support $14.95 to solve your issue by exchanging emails

Free Email Support $0 if you're willing to wait for an answer

Guaranteed Diagnosis

We use whatever it takes to get to the source of your problem using whatever methods are most appropriate; telephone, email, or remote control, and if possible- fix it. There are not any time limits.
We guarantee to find the cause of your problem- while we do our best and succeed in most cases we must stop short of guaranteeing to fix the problem due to the fact that in some cases, this may be outside of our control (e.g. problems with your ISP or a router, replacement parts availability, or even a problem with no solution).

30 Minute Phone Call

Fault-finding over the phone works quicker than email exchanges. We can cover a lot of ground in 30 minutes. With a relative computer novice, however, time can be wasted explaining how to find Explorer or trying to navigate the hard drive. The progress we can make in 30 minutes is related just as much to the efficiency on your end as it is to our troubleshooting skills.
We guarantee to make substantial progress in solving the issue at hand. You may split the 30 minutes into several calls, allowing you to try things out on your own and follow up as needed.
Beyond 30 minutes- If your problem is not resolved within the 30 minute time-frame, you have several options:

If we've made some progess, you may choose to continue on your own
We can continue working via email only at no extra cost
You may upgrade to a guaranteed diagnosis
If we haven't made any progress, we can give up with no charge

Remote Administration

Computer Networks require administrative tasks to be carried out from time to time.

Adding or deleting users
Changing passwords
Modifying security group memberships
Updating access rights on network shares
Changing the time that backup jobs run

The required configuration changes are known in advance and there are usually tools within the Operating System to perform the tasks at hand. We can perform these tasks for you if you don't have any one local and you can allow us to access your network remotely over the Internet or via phone line. Simply email us a list of the changes you need, or phone if it's urgent, and we'll let you know as soon as the tasks are completed.